5 Ways to Spot Fake Landlord References

One of the most crucial aspects in tenant screening is that of checking your prospective tenant’s landlord references, so here are 5 ways to spot fake landlord references.

Unfortunately, some tenants have been known to make up references or list friends or family members as previous landlords. There are even companies that hire themselves out to pose as landlords.

As a property manager, you are bound to receive landlord references day in and day out. Some are beautifully written testaments to the incredible nature of these individuals looking to rent, while others are simply fake, with bogus testimonials about the tenant.

5 ways to spot fake landlord references

No. 1 – Call the references yourself

For starters, on most landlord references, they will provide a phone number.

One of the first things you can do to tell if the reference is a fake is to call the number inquiring about a rental. If it is fake, the number either won’t work or will lead to a completely different person or place.

In rare instances, a fake number does lead to an individual, but they may seem to be either untruthful or not detailed in their answers.

No. 2 – Check up on the reference’s name

Go online and Google the reference’s name and look them up on social-media platforms.

Check to see if this person is tied to the potential tenant through tagged pictures and/or posts. If there is a lot of overlap in the people’s profiles, these individuals may have a personal relationship and not a tenant/landlord relationship.

No. 3- Look at tax records

The tax records for all property owners are in the public domain. All you have to do is look up the records for the address where the applicant claims to have lived.

The name on the tax record should match the name you’ve been given. Double-check that the property hasn’t been sold, but otherwise this is a great way to spot a fake.

No. 4 – Analyze a reference’s answers

It’s best to always fall back on your knowledge as a landlord and analyze the answers that the potentially fake landlord reference has given you.

If their answers are vague and don’t have details then it’s likely that they aren’t a real landlord and are instead a friend or family member of the person who is trying to rent from you.

No. 5 – Ask for advice from the reference

Landlords tend to have the same frustrations, interests, and problems.

It wouldn’t be at all unusual for you as a property manager to ask for some advice from another landlord while calling for a reference. Ask for their procedure for getting rid of a tenant who doesn’t pay, for instance.

A real landlord will have an actual answer, even if they’re not interested in spending much time on the phone with you. A fake, on the other hand, will likely have nothing specific to say. This can help you further determine whether the person on the other line is a real landlord, or someone just posing as such.

In conclusion

As a property manager, a significant part of your job involves filling properties with quality, long-term tenants. Including thorough reference verification as part of your tenant screening process, such as the strategies above, can help you avoid costly mistakes and keep you a few steps ahead of the game.

For Multifamily Commercial Real Estate Financing Contact Winston Rowe and Associates No Upfront Fee Commercial Loans

What to Consider When Purchasing Distressed Real Estate Debt

Contact Winston Rowe and Associates

Real estate assets across the United States have suffered the adverse effects of the COVID-19 pandemic and the resulting shutdowns of businesses.

This unfortunate circumstance will present opportunities to purchase the debt encumbering these properties, whether as a way of generating yield, or as part of a “loan to own” strategy.

Whatever the business case, purchasing distressed real estate secured debt presents considerations and hurdles which may not be completely familiar to buyers whose experience lies in purchasing direct interests in real estate.

As the fallout from COVID-19 continues to manifest, some sectors of the real estate industry have been hit harder than others.

Retail properties, many of whose tenants were suffering pre-pandemic from the continued expansion of online shopping, have been hit hard.

Hotel properties have been hit as hard or harder, as many were forced to shut down or severely ramp down operations, either due to legal restrictions or pragmatically given a lack of guests and a need to preserve cash.

Office properties, especially suburban offices, seem to be faring relatively well thus far, as have multifamily properties (although whether that will continue when CARES Act stimuli and state and local eviction moratoria expire is a big question).

Industrial properties may be doing better than any other sector, due at least in part to increased demand for on-line shopping.

Thus far, lenders generally have been working to provide relief to borrowers, especially those whose properties were doing fine pre-COVID-19, including temporary (e.g., three to six month) interest deferrals, extensions of forthcoming maturities and temporary waivers of covenant compliance requirements.

More extensive, longer term loan modifications seem not yet to be occurring on a broad basis, although anecdotally those we have seen typically require some form of collateral enhancement for the lender, such as principal pay-downs, enhanced guaranties, cash collateral reserves and letters of credit, and cash sweeps, among others.

For borrowers with properties which are able to take advantage of these lifelines offered by lenders, such modifications provide an ability to continue to ride out the pandemic storm in the hope better days are not far off, allowing the cash flow and value of their properties to recover.

But what of those properties where the borrowers and lenders have not been able to find a modification solution, whether due to the pre-and/or post-pandemic prospects for the property, regulatory pressures, or otherwise?

Therein lies the opportunity for investors looking to take advantage of situations where lenders prefer to sell off their debt rather than continue to try to work things out or take over the real estate.

If you are one of these potential investors, here are some considerations for when opportunities to purchase distressed debt are available.

Be prepared to assess based on less information

Debt typically is “distressed” because the underlying real estate is having issues, so one key in valuing the debt is understanding those issues. In a “normal” real estate purchase or financing transaction, the owner of the real estate has built in motivations to be cooperative and forthcoming with information about its property and operations.

So, if it wants to sell, or it wants to get a new loan, it will provide potential buyers and lenders much, if not all, of the information it may be requested to provide. This may not be the situation potential investors interested in purchasing distressed real estate secured debt will encounter.

First—be prepared for a situation where on-site due diligence is not available.

In addition to the pandemic related widespread “shelter in place” or “stay at home” orders which may limit traditional on-site property diligence, the borrower may not be willing to grant access for due diligence purposes, and the selling lender may not want to signal to the borrower it is considering selling off the debt even if the borrower might be willing to provide such access.

As for documentary diligence, if previously or currently engaged in workout discussions with its borrower, the lender may have received updated financials on the property, the borrower and any guarantor(s).

But depending on the extent and tenor of those negotiations, some of the information a selling lender may have could be incomplete and/or relatively “stale” by the time the potential investor gets it.

The lender may not even have information on the property beyond what it is entitled to receive under the regular reporting provisions of the loan documents (e.g., monthly, quarterly and/or annual financial reports) – and if the borrower is uncooperative, even some or all of that information may be unavailable.

Additionally, the lender may not have copies of all of the leases (or any modifications entered into without its consent, especially if such consent was not required), and is even less likely to have copies of other relevant property-level contracts, unless it has been able to acquire these items during any workout discussions.

A copy of the lender’s title insurance policy, and maybe even a relatively recent title update, should be available, but an updated survey beyond that obtained at origination is unlikely, particularly in light of the property access issues noted above.

So potential investors should be prepared to “make do” without the array of documentary diligence materials it typically expects to obtain and review in buying or financing the real estate.

Be aware this all could have to be done in a relatively compressed time-frame compared to “regular” real estate transaction as well.

Further, although the lender may be willing to provide certain representations regarding the debt itself in the loan purchase agreement (as discussed below), an investor should not expect a selling lender to provide any representations regarding the underlying real estate to fill in “gaps”, as a seller/borrower might in a property sale or loan origination transaction.

This is not an insurmountable hurdle, just one for which the average real estate investor who has not had much (if any) experience in the recent economy in purchasing distressed real estate secured debt must prepare.

This may mean, for example, digging in deeper into the materials which are available—the monthly and/or quarterly financials, rent rolls, the available major leases, etc. – and doing more cross checking and extrapolating to gain an understanding of the current and future prospects of the underlying real estate (including, if applicable, its tenants).

The less clarity provided by the available data, the more likely the investor may be compelled to build a bigger discount factor into its pricing in purchasing the debt.

How “good” are the sponsors?

Another key in valuing the debt is evaluating the strength of the sponsorship. The available information regarding the borrower, guarantors and underlying real estate obviously will be used to assess the performance and value of the debt and the real estate.

But this information also must be used to assess the sponsor’s ability to address the property’s issues and possibly maintain ownership of the real estate. Put another way, does the sponsor have equity or other exposure to protect, and the financial wherewithal to try to do so?

This is important to assess for the investor whose primary motivation is to purchase the debt for yield purposes—i.e., can the investor, with a lower basis in the debt, figure out a deal with the sponsor on revised loan terms where the current lender could not?

This is equally important for the investor whose primary goal is obtaining ownership of the underlying real estate—i.e., will the sponsor be motivated and financially capable of making it difficult for the new loan holder to exercise remedies to obtain the real estate, or is it more likely to be amenable to giving a deed-in-lieu of foreclosure?

Understand what can (and can’t) be done in enforcing the loan documents

Whether the primary goal is to turn the distressed real estate secured debt into a performing loan on revised terms, or ultimately to acquire the underlying real estate, the investor also must gain an understanding of what the loan documents provide, and the remedies which may or may not be available in the applicable jurisdiction to enforce those documents.

As noted above, the lender looking to off load distressed real estate debt may have limited or imperfect information on the underlying real estate and sponsor, but it should have a complete set of loan documents for the loan it is selling.

The investor should insist on receiving a complete set of fully-executed loan documents (and should confirm each was executed by the proper parties), and confirmation the lender possesses the original note(s) evidencing the loan, before becoming too enmeshed in this process; absence of these basic elements could create significant enforcement and other issues for the holder of the loan.

The investor also should obtain access to the lender’s and any servicer’s loan file, including all correspondence between the lender and the sponsor, which also may impact enforceability of the loan documents (e.g., facts giving rise to potential lender liability claims or other defenses).

Some of the questions to consider in reviewing those loan documents include:

Are there provisions requiring cash management, and have they been implemented?

What other defaults may exist beyond any payment default, and what rights and remedies do those defaults create for the lender?

What reserves are provided for, are they properly funded, and what use can the lender and sponsor make of those funds while a default exists?

Once access is obtained, the investor must assess not only the economic terms, but also the legal terms and remedies available under the documents and applicable state law.

For example, for debt secured by California real property, the state’s relatively unique “one action” and “anti-deficiency” statutes will impact how those remedies may be enforced.

The intricacies of the California framework is beyond the scope of this article, but in simplest terms the “one action” provisions will require a foreclosure (judicially or non-judicially) of the real estate under the mortgage/deed of trust; the “anti-deficiency” statutes, and whether there is a judicial or non-judicial foreclosure, will affect the ability to recover from the borrower and guarantors if the property sells for less than the outstanding debt at the foreclosure sale.

If available in the applicable jurisdiction, a non-judicial foreclosure sale usually may be completed much quicker and more cost-effectively than a judicial foreclosure, but the requirements and ramifications of the options available should be considered carefully.

Also, appointment of a receiver may be advisable to protect the collateral while a foreclosure is pending.

Given the proliferation of lenders requiring special purpose entities (SPEs) own only the subject real estate as borrowers, the guarantor(s) and guaranty(ies) which are part of the loan package are very important.

If there is a guarantor with assets from which to recover, the guaranties supporting the loan can be a source not just of potential value/revenue to support the debt purchase, but also as leverage in accomplishing the investor’s goals.

As noted above, the information available hopefully will provide some indication of the financial viability of any guarantor.

A credit worthy guarantor with exposure under one or more guaranties may be very motivated to facilitate a workout, or to prevent the holder of the loan from exercising remedies, or to facilitate the transition of ownership of the property.

The loan may include a completion guaranty (if the loan has a renovation component, even if the loan otherwise is not a construction loan), a full or partial payment guaranty, an interest and carry guaranty, and/or an environmental indemnity, all of which must be reviewed to determine whether they are enforceable and whether recovery rights have been or may be triggered.

The same goes for any non-recourse carve-out guaranty, which may require the most scrutiny, both as to what the document says, as well as to determine whether any facts exist which may trigger any of the carve-outs.

The factual aspect of this assessment may not be fully possible until after the debt is acquired, so the investor’s initial diligence should be directed towards what “bad acts” are covered by the guaranty, and what level of liability is triggered by each act (e.g., liability only for losses attributable to the carve-out, or full recourse for the entire loan).

Some examples of relevant carve-outs include bankruptcy/insolvency-related events, which often (although not always) trigger full recourse for the debt against the guarantor.

Similarly, a carve-out for interfering with the lender’s exercise of remedies may trigger recourse (full or losses/damages recourse).

These may prove to be sufficient to discourage the sponsor from taking such actions and interfering with or delaying the investor’s desired outcome in purchasing the debt.

Carve-outs for “waste” or misapplication or misuse of funds, before or after an event of default exists, also could prove relevant; events triggering one or more of these recourse provisions may or may not be discernable from the financial and other information available – but those facts may not always be obvious.

A real-world example: while engaged in workout discussions with the original lender, a borrower was able to lease space to a new tenant (which the original lender approved).

The lease required tenant improvements to be paid for by the landlord/borrower; not having enough cash on hand, the borrower’s investors advanced funds.

Ultimately, the debt was sold, and the new debt holder discovered the borrower had re-paid the equity advances from available cash flow while still in default – a violation of the loan documents which triggered recourse for recovery of that cash.

The threat of potential liability for the guarantors created tremendous leverage for the new holder of the debt, and ultimately resulted in the borrower giving a deed-in-lieu of foreclosure (and also paying back some of the funds).

Ultimately, the loan documents, the remedies available under the applicable state law framework, and the facts around the loan and sponsors will affect the outcome for a given loan, so all must be assessed as thoroughly as possible in determining whether and how much an investor is willing to pay to purchase the distressed debt given the investor’s desired outcome.

Other potential factors to consider

Purchasing distressed real estate secured debt also could involve a number of other considerations, some of which could include:

Others in the Capital Stack:

Although this article is focused on potential purchase of a real estate secured loan, mezzanine lender(s) and/or preferred equity holders in the capital stack may have rights and motivations which could affect attaining the investor’s goal. Such players in the capital stack could prove a positive (e.g., another party motivated to step up to help turn the mortgage debt into a performing loan) or a negative (e.g., by invoking rights or taking other actions which could delay exercising remedies to gain ownership of the underlying real estate).

Loan Purchase Agreement:

Negotiating an acceptable agreement to purchase the loan also may prove to be a process different than a typical purchase agreement for real estate.

Although real estate purchase and sale agreements commonly state the property is being sold “as is, where is,” just as commonly the seller will provide a “market” set of representations and warranties the buyer can rely upon (with limitations on survival and liability). In the context of a loan purchase and sale agreement, expect there will be much fewer reps from the selling lender (sometimes limited only to organizational and authority reps, ownership of the subject loan, and the outstanding balance of the loan), with few (if any) reps relating to the underlying real estate or the related information provided, and very limited survivability and exposure for breaches to the selling lender.

Taxes:

Acquisition of the underlying real estate, via foreclosure or deed-in-lieu of foreclosure, may trigger transfer taxes or a reassessment of real estate taxes (although the latter may not necessarily be a negative if the property’s value has declined from the most recent assessment). These factors should be reviewed in the applicable jurisdiction.

Management:

In situations such as the current pandemic, or other general market declines, a third-party manager may have been doing a very capable job, but for those circumstances.

Investors should assess whether continuing current management, under existing or revised terms, makes sense for a given property. In the context of a hotel, for example, an otherwise well-performing management company which knows the property and the market, and has good relationships with a franchisor, could prove to be an asset.

Of course, if the management company has a management contract which cannot be disturbed by a foreclosure/deed-in-lieu or workout, its continued management of the property will have to be factored into the assessment of the property and debt.

Conclusion

In challenging, uncertain times such as these, all investment decisions carry a greater degree of uncertainty and risk. Even in “normal” times, however, the most successful investors are those who best assess and value assets and the attendant risk.

For investors pursuing distressed real estate secured debt, those best prepared and able to execute their strategies by carefully considering the limitations and challenges such as those described above will have the most success.

 

Strategies for Managing the Commercial Loan Post-Closing Process

Contact Winston Rowe and Associates

After a commercial loan transaction closes, it’s easy to feel that all the important work has been completed, but the truth is there are many post-closing matters that still require the lender’s attention.

Often, the tasks that must be performed after a loan closing involve perfecting the lender’s collateral liens, and in many situations, lenders need the borrower’s cooperation in order to satisfy post-closing requirements.

However, borrowers are often eager to focus on managing their businesses, creating difficulty for the lender to redirect their attention back to the loan closing. Taking an opportunity during the closing process to define and communicate the responsibilities of each party, including post-closing expectations, can help simplify the cumbersome post-closing process for lenders.

A crucial step in an efficient post-closing process is letting borrowers know that their cooperation may still be required after a loan closes, which is why we recommend using a Post-Closing Agreement with all loan transactions.

These agreements outline specific requirements that need to be satisfied post-closing, and they provide an opportunity to manage the borrower’s expectations while informing them that they still have a responsibility to communicate and work with their lender after their loan closes. It is advisable that all post-closing requirements have specified deadlines listed in the agreement.

Another document we recommend lenders use is an Errors and Omissions Agreement. This document requires borrowers to provide additional information and execute additional documentation, as may be required by the lender after a loan closing.

The closing process presents several opportunities for mistakes to be made, including omitting certain documents from the closing document package, incorrect signatures on documents, and execution of outdated versions of documents.

The Errors and Omissions Agreement is a good way for all parties to agree to resolve these potential issues after closing.

An additional tool that lenders can use to help manage post-closing issues is the Loan Agreement. A good Loan Agreement clearly outlines each party’s ongoing responsibilities, and in doing so, helps manage the borrower’s expectations. Loan Agreements are particularly useful in more complicated transactions because the agreements can be tailored to fit various scenarios and include additional terms a lender may require.

The Loan Agreement may include events of default should the borrower fail to satisfy any post-closing requirements prior to the applicable deadlines.

Depending on the type of collateral involved in a transaction, there can be many different potential post-closing issues for a lender to track and resolve.

Real estate is a good example of a potentially complicated type of collateral to deal with post-closing because it involves ensuring mortgages get recorded properly, tracking receipt of recorded documents and final title policies, confirming the adequacy of title policies, and working with title companies to resolve any issues or unexpected exceptions that may appear on a final policy.

Automobile liens can also be especially tricky, and not only require the correct documentation from the borrower, but also may require substantial interaction with the DMV in the state where the vehicle is titled.

Additional post-closing responsibilities include review of executed loan documents, filing UCC financing statements, obtaining confirmation of UCC terminations, tracking financial reporting covenants, ensuring proper documentation is received in connection with draw requests, and following-up on collateral insurance expirations.

As complicated as the post-closing process can be, lenders can help ease the burden by utilizing Post-Closing Agreements,

Errors and Omissions Agreements, and Loan Agreements, all of which clarify the responsibilities of each party and help manage post-closing expectations with borrowers.

 

Banking Association Directories

Winston Rowe & Associates

Banking Association Directories

The American Bankers Association proudly represents banks of all sizes and their two million dedicated employees.

The Independent Community Bankers of America® creates and promotes an environment where community banks flourish.

National Bankers Association | United States | Trade group representing minority-owned financial institutions and women-owned institutions.

MBA is the only association representing all segments of the real estate finance industry.

Michigan Bankers Association

Banking Associations. Below is a list of the world’s bank associations, listed by country.

The American Bankers Association is a Washington D.C.-based trade organization representing banks of various sizes.

List of National Banking Trade Association Websites for the United States.

Welcome to the official website of the Oregon Bankers Association and Community Banks of Oregon.

NEW YORK BANKERS ASSOCIATION. For over a century, NYBA has provided advocacy and leadership for the State’s financial services industry.

Providing member banks with the resources they need to succeed in California’s dynamic and innovative marketplace.

As the voice for the Nebraska banking industry, our mission is to provide extraordinary service for extraordinary members.

NH Bankers Association

Georgia Bankers Association

Missouri Bankers Association

Texas Bankers Association

Illinois Bankers Association: Banking Industry Resources

The Connecticut Bankers Association represents the financial institutions in the State of Connecticut

https://www.coloradobankers.org/

Colorado Bankers Association

https://www.oba.com/

The Oklahoma Bankers Association

https://www.massbankers.org/

Massachusetts Bankers Association

https://idahobankers.org/

The Idaho Bankers Association (IBA) is Idaho’s only full-service trade association representing commercial banks of all sizes and charters

https://www.ncbankers.org/

NC Banker’s Association

http://www.wisbank.com/

Wisconsin Bankers Association

http://www.debankers.com/

The Delaware Bankers Association

https://www.iowabankers.com/

Iowa Bankers Association

https://www.floridabankers.com/

Florida Bankers Association

https://www.lba.org/

Louisiana Bankers Association

http://vtbanker.com/

Vermont Bankers Association

https://www.wabankers.com/

Washington Bankers Association

https://www.minnbankers.com/

Minnesota Bankers Association

https://www.vabankers.org/

Virginia Bankers Association

https://www.cbaofga.com/

Community Bankers Association of Georgia

https://www.envirobank.org/

Environmental Bankers Association

https://www.montanabankers.com/

Montana Bankers Association

http://ribankers.com/

Rhode Island Bankers Association

https://www.arkbankers.org/

Arkansas Bankers Association

 

How To Get A Great Commercial Real Estate Deal

To be a player in commercial real estate, learn to think like a professional. For example, know that commercial property is valued differently than residential property. Income on commercial real estate is directly related to its usable square footage.

Map Out a Plan of Action

Setting parameters is a top priority in a commercial real estate deal get a sense of how much you will pay over the life of the mortgage.

Learn to Recognize a Good Deal

The top real estate pros know a good deal when they see one. What’s their secret? First, they have an exit strategy – the best deals are the ones where you know you can walk away from. It helps to have a sharp,

Key Commercial Real Estate Metrics

The common key metrics to use for when assessing real estate include:

Net Operating Income (NOI)

The NOI of a commercial real estate property is calculated by evaluating the property’s first year gross operating income and then subtracting the operating expenses for the first year. You want to have positive NOI.

Cap Rate

A real estate property’s “cap” – or capitalization – rate, is used to calculate the value of income producing properties. For example, an apartment complex of five units or more, commercial office buildings, and smaller strip malls are all good candidates for a cap rate determination. Cap rates are used to estimate the net present value of future profits or cash flow; the process is also called capitalization of earnings.

Cash on Cash

Commercial real estate investors who rely on financing to purchase their properties often adhere to the cash-on-cash formula to compare the first-year performance of competing properties.

Look for Motivated Sellers

Like any business, customers drive real estate. Your job is to find them – specifically those who are ready and eager to sell below market value.

Approach to Evaluate Properties

Be adaptable when searching for great deals. Use the internet, read the classified ads and hire bird dogs to find you the best properties.